(a) Coverage These Mecca Hosting Acceptable Use And Service Guidelines apply to you if you have registered for Shared Hosting Services and you are in good financial standing with Mecca Hosting, Inc.. (b) Service Level Mecca Hosting endeavors to have the content of your Web site available for http access by third parties 99.9% of the time ("Web Site Availability"). (c) Credits In the event that there is no Web Site Availability, Mecca Hosting will credit the following month's service fee as follows. For Shared Hosting services, such credit shall be retroactive and shall be as calculated below and as measured 24-hours a day in a calendar month, with the maximum credit not to exceed the monthly service charge for the affected month. Customer Web Site Availability Credit
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Minutes of continuous downtime Credit 60 = 25% Three 60 minute intervals or more = 50% In order for you to receive a credit on your account, you must request such credit within ten (10) business days after you experienced no Web Site Availability. You must request credit by sending a message to us here. For security, the body of this message must contain your account number, the dates and times of the unavailability of your Web site, and such other customer identification requested by Mecca Hosting. Credits will usually be applied within sixty (60) days of your credit request. Credit to your account shall be your sole and exclusive remedy in the event that there is no Web Site Availability. (d) Restrictions Credits shall not be provided to you in the event that you have no Web Site Availability resulting from (i)scheduled maintenance as posted from time to time on our website, (ii) your behavior or the performance or failure of your equipment, facilities or applications, or (iii) circumstances beyond Mecca Hosting's reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of your Web site. |